Shipping and Returns
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This Shipping and Returns Policy explains how GEN Skincare Inc. processes orders, coordinates shipments, manages delivery responsibilities, and handles eligible returns for wholesale, private label, contract manufacturing, and other business-to-business orders.
Because many GEN orders involve bulk quantities, made-to-order production, private label products, or custom formulations, shipping and return terms may differ from standard consumer retail policies. Customers should review this policy together with the applicable order documentation, Terms & Conditions, and Quality & Compliance requirements.
Order Processing and Production Timelines
Orders move forward after GEN Skincare Inc. confirms the applicable product specifications, approvals, payment terms, and other required order details. Production timelines vary according to product type, order quantity, packaging requirements, formulation status, and manufacturing needs.
Estimated Processing Timelines
| Order Type | Typical Timeline |
|---|---|
| Stock / Ready-to-Ship Products | Ships after payment and order confirmation |
| Private Label – Existing Formula | Timeline provided during order confirmation |
| Custom Formulation | Timeline confirmed after formulation approval |
Estimated production or shipping dates are communicated before production begins whenever practicable. Dates are estimates unless expressly stated otherwise in writing.
Shipping Methods and Freight Coordination
GEN Skincare Inc. coordinates shipments using appropriate parcel and freight carriers based on order size, weight, destination, and handling requirements. Orders may ship by parcel service, less-than-truckload freight, full truckload, or another suitable transportation method.
Customers may also use a GEN-arranged carrier or, when approved in advance, provide their own third-party shipping account or freight arrangement.
Freight charges are generally calculated based on the actual shipment unless otherwise stated in the applicable quotation, invoice, purchase agreement, or other written terms.
International Shipping and Import Responsibility
GEN Skincare Inc. may ship internationally where permitted and operationally feasible. International customers are responsible for determining and satisfying destination-country requirements, including customs clearance, import duties, taxes, brokerage charges, permits, registrations, labeling requirements, and other applicable import obligations.
GEN does not guarantee customs clearance or acceptance by foreign authorities. Delays, holds, additional charges, or refusals arising from import requirements remain subject to the terms of the applicable order and carrier arrangements.
Delivery, Inspection, and Risk of Loss
Customers should inspect shipments promptly upon delivery.
If visible damage, shortage, or other discrepancy is identified, the customer should:
- Note the condition on the carrier’s delivery documentation.
- Photograph the outer packaging and affected products.
- Retain relevant packaging when necessary for a freight claim.
- Notify the carrier and GEN Skincare Inc. promptly.
Risk of loss and title transfer are governed by the applicable written shipping terms, order documentation, or agreement. We should not make a blanket statement that risk always transfers the moment goods leave GEN unless that is actually your contractual rule.
Returns Policy and Eligibility
Because GEN Skincare Inc. manufactures and supplies bulk, private label, customized, and made-to-order products, return eligibility is limited.
Products generally considered non-returnable include:
- Private label products
- Custom formulations
- Made-to-order products
- Customer-branded products
- Products manufactured to customer-approved specifications
GEN may consider a return, replacement, credit, or other resolution when a verified manufacturing defect exists, an incorrect item was supplied, or another issue qualifies under the applicable order terms.
Claims must be submitted within the inspection or claim period stated in the applicable order documentation.
Return Authorization Procedure
No product should be returned without prior written authorization from GEN Skincare Inc.
To request a Return Authorization, customers should provide:
- Order or invoice number
- Product identification
- Quantity affected
- Detailed description of the issue
- Photographs or other supporting documentation when applicable
If the request is approved, GEN will provide written return or disposition instructions. Unauthorized returns may be refused or returned to the sender.
Refunds, Credits, and Replacements
When GEN approves a claim, the appropriate resolution will depend on the circumstances, inspection findings, product type, order terms, and applicable agreement.
An approved resolution may include:
- Replacement of affected goods
- Credit toward a future order
- Refund where required or expressly approved
- Another mutually agreed corrective action
Approval of one claim does not create an automatic right to the same remedy for future orders or circumstances.
Related Policies and Resources
Customers should also review, where applicable:
- Terms & Conditions
- Quality & Compliance
- Private Label FAQ
- Privacy Policy
- Applicable quotation, invoice, purchase order, or manufacturing agreement
Contact and Support
Questions regarding shipping arrangements, delivery issues, freight coordination, return eligibility, or Return Authorization requests should be directed to GEN Skincare Inc. before returning any product.