Shipping and Returns

Shipping and Returns

Shipping and Returns Designed for B2B Skincare Brands

At GEN Skincare Inc, our shipping and returns framework supports wholesale buyers, private label brands, distributors, and contract manufacturing partners. From order confirmation to delivery resolution, we operate with transparency, consistency, and documentation. As a result, buyers plan inventory, launches, and compliance reviews with confidence.

Because GEN Skincare operates primarily as a B2B manufacturer, our shipping and returns terms differ from direct-to-consumer policies. Therefore, brands should review this page alongside our Terms & Conditions and Quality & Compliance pages.

Order Processing and Production Timelines

First, orders move forward only after teams confirm specifications, approvals, and payment terms. Because skincare manufacturing includes batching, filling, labeling, and packaging steps, timelines vary by order type.

Estimated Processing Timelines

Accordingly, our team communicates estimated ship dates in writing before production begins. As a result, brands coordinate marketing, warehousing, and downstream distribution with clarity.

Shipping Methods and Freight Coordination

GEN Skincare coordinates shipping through approved parcel and freight carriers. Depending on order size, weight, and destination, shipments move via parcel service, LTL freight, or full truckload.

Moreover, customers may:

• Use GEN Skincare-arranged freight

• Provide an approved third-party shipping account

Because freight rates fluctuate, shipping costs calculate at the time of shipment unless contract terms specify otherwise. Therefore, final charges reflect actual carrier invoices.

International Shipping and Import Responsibility

GEN Skincare supports international shipments where regulations allow. However, buyers handle customs clearance, import duties, taxes, brokerage fees, and local regulatory compliance.

Consequently, international customers should verify cosmetic regulations, labeling rules, and documentation requirements before placing an order. This approach helps brands avoid delays, holds, and refused deliveries.

Delivery, Inspection, and Risk of Loss

Once products leave the GEN Skincare facility, risk of loss transfers according to the agreed shipping terms. Therefore, buyers should inspect shipments immediately upon delivery.

If damage or discrepancy appears:

• Record details clearly on the delivery receipt

• Photograph outer packaging and affected goods

• Notify both the carrier and GEN Skincare promptly

As a result, teams address freight claims quickly and accurately.

Returns Policy and Eligibility

Because GEN Skincare specializes in bulk, private label, and made-to-order manufacturing, returns remain limited.

The following items generally qualify as non-returnable:

• Private label products

• Custom formulations

• Made-to-order or branded items

However, GEN Skincare may consider returns or resolutions when:

• A verified manufacturing defect exists

• The team shipped an incorrect item

Therefore, buyers must submit all claims within the inspection window listed in their order documentation.

Return Authorization (RA) Procedure

Before sending any return, customers must request a Return Authorization (RA) from GEN Skincare. The team may refuse unauthorized returns or redirect them back to the sender.

To request an RA, customers should submit:

• Order number and product identification

• A detailed description of the issue

• Photographic or written documentation when applicable

Once the team approves the request, GEN Skincare provides written instructions for next steps. As a result, every resolution remains documented and traceable.

Refunds, Credits, and Replacements

When GEN Skincare approves a claim, the company may:

• Replace the affected product

• Issue a credit toward future orders

• Provide a refund when contract terms require it

Because each situation differs, outcomes depend on order type, inspection findings, and contractual terms. Nevertheless, our objective remains long-term partnership and operational fairness.

Related Policies and Resources

For complete transparency, we recommend reviewing the following pages:

• Terms & Conditions

• Quality & Compliance

• Private Label FAQ

Additionally, buyers may explore packaging-ready products before placing an order:

• Haircare Products

• Men’s Grooming

• Body Care

Contact and Support

If you have questions about timelines, freight coordination, or return eligibility, contact our team before placing an order.

Contact GEN Skincare
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